Refund Policy

1. General Principles

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Because Kasetas Consulting provides professional services, specialized labor, and custom deliverables (such as estimates, schedules, management work, personnel sourcing, and operational consulting), most work begins immediately after engagement. Therefore:

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All payments made to Kasetas Consulting are non-refundable except where explicitly stated in this policy.

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This applies to:

• Fixed-fee services (estimates, schedules, personnel sourcing, LEED/GSG packages, etc.)

• Hourly or weekly consulting

• Project-based and duration-based work

• Retainers or deposits

• Travel fees or site visit fees

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Kasetas Consulting commits internal time, expertise, and resources upon engagement; therefore, refunds cannot be offered for time spent or deliverables already initiated.

 

 

2. Cancellation Policy

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2.1 Fixed-Fee Deliverables (Estimates, Baseline Schedules, TIAs, Audits, etc.)

• If a client cancels before any work begins, a refund of 50% may be issued.

• Once work has begun—no refunds are issued, even if deliverables are incomplete at the time of cancellation.

 

Work is considered “begun” once any of the following occurs:

• Intake/kickoff meeting is completed

• Files are reviewed

• Project is entered into internal systems

• Takeoffs, scheduling logic, or analysis begins

 

This ensures Kasetas Consulting is compensated for time committed.

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2.2 Time-Based Services (Weekly Consulting, PM Services, Scheduling Updates, Ongoing Work)

 

Because these services reserve personnel and block calendar availability:

• Cancellations must be made 7 days in advance

• If cancelled with fewer than 7 days’ notice, the client is responsible for 100% of the upcoming scheduled week or time block

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No refunds are issued for:

• Previously used time

• Partial weeks

• Unused hours within a reserved period

 

Reserved time blocks prevent us from scheduling other clients; thus, payment is required.

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2.3 Personnel Sourcing (Superintendents, PMs, Safety, etc.)

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Because sourcing requires immediate labor, recruitment effort, and candidate processing:

• All retainers, sourcing fees, and placement fees are non-refundable

• If the client cancels after sourcing begins, no refund will be issued

• Replacement personnel may be offered at Kasetas Consulting’s discretion, not as a guaranteed service

 

 

2.4 Subcontractor Sourcing & At-Risk Subcontracting

• Percentage-based fees are non-refundable once subcontractor engagement begins

• If the client withdraws from a project after subcontractor procurement has started, full fees remain due

• At-risk subcontractor packages are never refundable due to contractual commitments with external trades

 

 

3. Meetings, Site Visits & Travel

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• All site visits, travel, walkthroughs, and in-person meetings in the NYC/Tri-State area are non-refundable once scheduled

• If cancelled less than 48 hours before the visit, the full fee is still due

• Any external travel booked (transportation, accommodations, etc.) is non-refundable

 

 

4. Deliverables & Work Product

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Because our work consists of intellectual property and specialized consulting:

• Once deliverables are sent (estimates, schedules, TIAs, analyses, reports, documents), no refunds are given

• This applies even if the client chooses not to use the deliverables

• Work drafts, partial work, or paused work are treated as deliverables under this policy

 

This ensures protection for all expert work performed.

 

 

5. Client Non-Responsiveness

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If a client is unresponsive or fails to provide required information:

• No refunds will be issued

• Work will pause until information is received

• The client remains responsible for all fees associated with scheduled periods or deliverables

 

Non-responsiveness does not justify a refund.

 

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6. Service Dissatisfaction

 

Kasetas Consulting does not offer refunds based on subjective dissatisfaction because:

• All services are custom-tailored

• Deliverables are based on client inputs, drawings, specifications, and industry-standard methods

• Service time and effort cannot be “returned”

 

However, we may offer:

• Clarifications

• Minor revisions

• Additional consultation (at our discretion)

 

—but not reimbursement.

 

 

7. Exceptions

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Refunds may be issued only if:

• Kasetas Consulting declines or is unable to perform the service

• Work has not begun, and cancellation is requested within 24 hours of payment

 

Such refunds are limited to 50% of the amount paid, unless otherwise approved.

 

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8. Disputes

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Any dispute regarding charges or refunds must be submitted in writing to: info@kasetasconsulting.com

 

Chargebacks filed without prior communication may result in:

• Immediate termination of all services

• Blocking from future engagement

• Collection efforts and recovery of non-refundable fees

 

 

9. Final Statement

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By engaging Kasetas Consulting, clients acknowledge and agree to this Refund Policy.
Because our services involve professional labor, specialized expertise, and personalized deliverables, all payments are largely non-refundable to protect time, effort, and scheduling capacity.